At Astrovaastusolutions, we are committed to providing genuine and high-quality astrological products and services. Each product and service offered on our website undergoes thorough verification and quality checks by our experienced team and astrologers. We ensure that the astrological calculations are accurate, the interpretations are based on authentic principles, and any physical products meet our quality standards before being made available to you.
Given the unique, personalized, and digital nature of our astrological offerings, and the significant intellectual effort and resources invested in their creation and delivery, we adhere to the following strict No-Refund Policy:
1. General No-Refund Policy
All sales of products and services through www.astrovaastusolutions.com are final and non-refundable. This includes, but is not limited to:
- Astrology Reports & Readings: Personalized horoscope reports, birth chart analyses, compatibility reports, career reports, wealth reports, health reports, gemstone recommendations, numerology reports, Prashna Kundali, yearly predictions, and any other form of digital or delivered astrological interpretation.
- Consultation Services: Live astrological consultations (via phone, video, or chat), pre-recorded consultations, and follow-up sessions with our astrologers.
- Digital Products: E-books, astrological software, guides, courses, workshops, or any other downloadable content.
- Physical Products (if applicable): Gemstones, yantras, malas, astrological devices, or any other physical item once shipped or delivered.
- Membership & Subscription Fees: Fees for any premium memberships, subscriptions, or access to exclusive content.
2. Rationale for No-Refund Policy
Our no-refund policy is based on the following principles:
- Personalized & Irreversible Nature: Most of our services, especially astrological readings and reports, are highly personalized and created specifically for an individual based on their unique birth data. Once these services are rendered or reports generated, they cannot be ‘returned’ or resold. The time, expertise, and computational resources invested in generating these personalized outputs are substantial and irreversible.
- Intellectual Property: Our astrological interpretations, content, and consultation advice represent significant intellectual property and specialized knowledge. Once delivered, this information is consumed and cannot be retrieved.
- Genuine & Verified Offerings: We stand by the genuineness and accuracy of our astrological calculations and the expertise of our astrologers. We conduct thorough checks to ensure the authenticity and quality of all products and services. We do not provide refunds based on disagreement with astrological interpretations or predictions, as astrology offers guidance and possibilities, not absolute certainties, and individual experiences may vary.
- Preventing Misuse: A strict no-refund policy helps prevent misuse of our services, such as obtaining personalized reports and then requesting a refund after consuming the information.
3. Exceptions (Extremely Limited & At Our Sole Discretion)
While our policy is generally non-refundable, an exception may be considered in extremely rare circumstances and solely at the discretion of astrovaastusolutions management:
- Duplicate Purchase: If you have demonstrably made two identical purchases within a very short period due to a technical error. Proof of duplicate transaction will be required.
- Service Not Delivered: If a product or service that you have successfully paid for has not been delivered to you within the stipulated timeframe, and after reasonable efforts to resolve the delivery issue on our part, we are unable to fulfill the order. In such a case, we may offer a credit for future services or a refund, entirely at our discretion.
Please Note: Disagreement with an astrologer’s advice, dissatisfaction with the outcome of predictions, or a change of mind after receiving a service or product do not qualify for a refund or exception.
4. How to Request an Exception
If you believe your situation falls under one of the extremely limited exceptions mentioned above, you must submit a written request to our support team within 24 hours of the purchase/transaction time. Your request must include:
- Your full name and contact details.
- Order ID/Transaction ID.
- Date and time of purchase.
- A detailed explanation of why you believe an exception should be made, along with any supporting evidence (e.g., screenshots of duplicate orders).
All requests will be reviewed on a case-by-case basis, and our decision will be final.
5. Technical Issues
If you encounter technical difficulties in accessing a purchased report or service, please contact us at astrovaastusolutions55@gmail.com immediately. We will make all reasonable efforts to troubleshoot the issue and ensure you receive the service you paid for. Technical issues are not grounds for a refund, but we are committed to resolving them.
By purchasing any product or service from www.astrovaastusolutions.com, you acknowledge that you have read, understood, and agree to this Refund Policy.